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Return and Refund policy india

🔁 Return & Refund Policy – TrendzWorld (India)

At TrendzWorld, we believe in maintaining transparency and fairness for our customers. Our return and refund policy is designed to align with our shipping process and delivery standards while protecting genuine buyers and preventing misuse.

Please review this policy carefully before placing an order.

✅ Return Eligibility

A return or refund request will be accepted only in the following situations:

  • The product is damaged during transit

  • The product is defective or not functioning properly

  • The product delivered is incorrect or different from the order placed

Conditions:

  • The issue must be reported within 24 hours of delivery

  • Clear images or videos of the product and outer packaging must be provided

  • The product must be unused and in its original condition

❌ Non-Returnable Situations

Returns or refunds will not be accepted if:

  • The product delivered is correct, undamaged, and as described

  • The request is due to personal preference or change of mind

  • There are minor variations in color, size, or appearance due to lighting or screen resolution

  • Delivery timelines are affected by logistics or external factors

  • The customer provides incorrect address details or is unavailable at delivery

Once a product is delivered in proper condition, it cannot be returned or refunded.

💰 Refund Method

  • Prepaid orders:
    Approved refunds will be processed to the original payment method

  • Cash on Delivery (COD) orders:
    Approved refunds will be provided as store credit or bank transfer, subject to verification

Refunds are processed within 5–10 business days after approval.

🚚 Replacement Policy

  • Replacement requests are accepted only after verification

  • If a replacement product is unavailable, a refund or store credit may be issued at our discretion

⚠️ Cash on Delivery (COD) – Important Information

  • COD orders are verified before dispatch

  • Once a COD order is delivered in correct and undamaged condition, returns are not accepted

  • Repeated misuse of COD returns may result in COD restriction for future orders

📧 How to Raise a Return Request

Customers must contact us within 24 hours of delivery with valid proof:

Email: support@trendzworld.com

Please share:

  • Order ID

  • Description of the issue

  • Clear photo or video evidence

Our support team responds within 24–48 working hours.

🔐 Policy Consistency

This return and refund policy is applied in coordination with our Shipping Policy. All shipping timelines, delivery standards, and fulfillment processes remain consistent across both policies.

TrendzWorld reserves the right to approve or decline return or refund requests based on verification.